Black Raccoon Consulting
Gym and Fitness Business Consultants
Retention Guru
A specialist consultancy helping gyms and health clubs improve member retention, reduce attrition and increase lifetime value through evidence-led strategy and practical implementation. Led by globally recognised retention expert Dr Paul Bedford, Retention Guru works with operators to analyse member behaviour, strengthen early engagement and embed proven retention systems that drive long-term loyalty and sustainable growth.
Retention Guru
Business Description:
Black Raccoon Consulting is your trusted sales training partner, dedicated to equipping your team with the skills and strategies needed to excel in the competitive fitness and leisure industry. With over a decade of experience, we understand the unique challenges faced by fitness businesses, from lead generation to conversion.
Our tailored training programs focus on optimizing your sales processes, improving customer interactions, and increasing revenue. Whether you're an independent gym or part of a franchise, we provide expert guidance to help you meet and exceed your sales targets. Partner with Black Raccoon Consulting to empower your team, boost sales performance, and achieve lasting success in the fitness business.
Services/Products:
Data analytics and insight
Customer Experience and Retention Strategy Development
Speaking and Presenting
Staff Training – Customer Service, Interaction, Behaviour Change, Retention Apporaches
Retention Convention Annual Conference
Offer/Promotion:
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