

Mystery Shopping for Gyms – Independent evaluation of enquiry handling, tours, sales conversations and member interactions.
Enquiry & Sales Process Audits – Assessing response times, communication quality and conversion effectiveness.
In-Club Experience Reviews – Evaluating cleanliness, atmosphere, staff engagement and overall facility standards.
Member Journey Assessments – Reviewing onboarding, follow-up and ongoing engagement touchpoints.
Staff Performance & Service Standards – Measuring consistency, professionalism and adherence to service expectations.
Benchmarking & Performance Comparison – Comparing results across sites, teams or industry standards.
Actionable Reporting & Insights – Clear feedback and recommendations to drive service improvement.



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