Black Raccoon Consulting
Gym and Fitness Business Consultants
Proinsight
a specialist mystery shopping and service evaluation provider focused on the fitness and leisure sector. ProInsight helps gyms, health clubs and fitness operators measure and improve customer experience by auditing real-world interactions, from enquiry and sales moments to facility impressions and ongoing member engagement. Through objective, data-driven insights and actionable feedback, ProInsight supports operators in identifying performance gaps, refining frontline service delivery and strengthening member satisfaction and retention.
Proinsight
Business Description:
Ever wonder what’s brewing on your front lines? We’re here to transform those ‘aha’ moments into cash in the register!
We’re experts at getting under the skin of our client’s businesses to really understand the good and the not so great. Most importantly, we know what to do with all that knowledge to boost business growth. The proof is in the pudding so why not book a demo and find out how we can help your business to unlock its potential.
Services/Products:
Mystery Shopping for Gyms – Independent evaluation of enquiry handling, tours, sales conversations and member interactions.
Enquiry & Sales Process Audits – Assessing response times, communication quality and conversion effectiveness.
In-Club Experience Reviews – Evaluating cleanliness, atmosphere, staff engagement and overall facility standards.
Member Journey Assessments – Reviewing onboarding, follow-up and ongoing engagement touchpoints.
Staff Performance & Service Standards – Measuring consistency, professionalism and adherence to service expectations.
Benchmarking & Performance Comparison – Comparing results across sites, teams or industry standards.
Actionable Reporting & Insights – Clear feedback and recommendations to drive service improvement.
Offer/Promotion:
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