Black Raccoon Consulting

Gym and Fitness Business Consultants

Opspal

A cloud-based digital operations platform designed to help leisure and fitness operators streamline compliance, risk management, task scheduling, training tracking and real-time problem resolution across facilities. Built by operators for operators, OpsPal replaces manual paperwork with intuitive dashboards and mobile access, giving teams clear visibility, operational control and audit-ready records that support safer, more efficient, and more consistent business performance.

Premier Partner

Black Raccoon Consulting

Business Description:

OpsPal is a digital operations platform designed to help fitness and leisure operators manage day-to-day compliance, service delivery and operational control from any device. Built around five core apps – risk assessments, procedures, recurring tasks, training matrix and problem management – OpsPal brings structure and visibility to all critical operational processes in one system.

The platform provides multiple views across organisation, site, team, individual, risk, procedures, tasks and training, ensuring the right people have access to the right information at the right time. With full audit logging on every action, including updates, reviews, staff sign-off and issue management, OpsPal creates a clear, compliant and accountable operational environment.

Service sits at the heart of the system, with task management designed to support consistent standards and smooth delivery. Automated reminders ensure tasks are completed on time, while mobile access allows teams to manage responsibilities anywhere. This includes operational essentials such as open and close checks, shift handovers, pool testing, compliance checks and plant maintenance, helping operators move from reactive management to confident, controlled operations.

Services/Products:

  • Risk Assessment Management – Digital creation, tracking and review of risk assessments with full audit trails.

  • Procedures & SOP Management – Centralised storage and distribution of operational procedures and policies.

  • Recurring Task Management – Scheduled task lists with automated reminders to maintain service standards.

  • Training Matrix & Staff Sign-Off – Tracking staff training, competencies and compliance across teams.

  • Problem & Issue Management – Logging, tracking and resolving operational issues in real time.

  • Audit Logging & Compliance Records – Complete visibility of all actions, updates and sign-offs for accountability.

  • Multi-Level Business Views – Organisation, site, team and individual views for clear operational oversight.

  • Operational Checks & Logs – Support for open and close checks, shift handovers, pool testing, compliance checks and plant maintenance.

  • Mobile & Device Access – Full system access on any device for on-the-go operational management.

Offer/Promotion:

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